Returns & exchanges policy

Summary

• We accept size/color exchanges (subject to stock) and returns for manufacturing defects or shipping errors.
• Request window: within 8 calendar days of delivery.
• Condition: unused, with tags and original packaging when applicable.
• Channel: WhatsApp +57 324 438 9873 with order number or product references.
• Processing: first reply in 1–3 business days; typical resolution 5–10 business days after we receive the goods in Medellín.

Do we accept returns?

Yes. You may request:

• Exchange of size or color (if available in the catalog).
• Return with refund or store credit when the item has a manufacturing defect, arrives incomplete, or does not match the order.
• Replacement for transit damage (with photo evidence).

We sell swimwear and resort wear manufactured in Medellín, available from 1 unit at factory price via the official catalog.

Exceptions (not eligible)

• Items that are used, washed, stained, or odorous, or missing tags when originally tagged.
• Custom / private-label production under your brand, except proven manufacturing defects.
• Orders sold as final sale under a special agreed discount (stated when confirming the order).
• Requests made more than 8 calendar days after delivery.
• Damage from misuse, alteration, or improper storage.

How to request an exchange or return

1. Message us on WhatsApp +57 324 438 9873 or use Contact.
2. Include: name, city, order number / product refs, reason (size change, defect, wrong item), and clear photos of the product and packaging if damaged.
3. Wait for confirmation (1–3 business days) with return instructions to Medellín.
4. Ship the item(s) as instructed. Keep the shipping receipt.
5. After we receive and inspect the goods, we process the exchange, replacement, store credit, or refund.

Return address (Medellín): Eon Clothing & Hera Swimwear · Centro Comercial Miami, Cra. 53 #49-68 local 311, La Candelaria, Medellín, Antioquia, Colombia. Always confirm the address on WhatsApp before shipping.

Return shipping costs

• If the issue is Hera’s responsibility (manufacturing or dispatch error), we cover return shipping or arrange logistics at no cost to you.
• If the change is for size/color preference (no defect), outbound and return shipping are usually paid by the customer unless otherwise agreed in writing on WhatsApp.

Refunds and timelines

• Inspection: 1–3 business days after we receive the goods in Medellín.
• Resolution: typically 5–10 business days after inspection.
• Method: refund via the original payment method when possible (Wompi / Addi / bank transfer), or store credit for a future order. Cash-on-delivery cases are handled case by case on WhatsApp.
• Bank or payment-provider timelines may add extra days beyond Hera’s control.

Returns contact

• WhatsApp: +57 324 438 9873
• Showroom: CC Miami local 311, Medellín
• Also see: Contact · Shipping & payments · FAQ

Versión en español: Política de devoluciones.